FREQUENTLY ASKED QUESTIONS
Q: Do you guarantee that your products
are authentic and free of diversion?
A: Absolutely! Everything
at Lotion Source is 100% Guaranteed Authentic. We carry only the finest products
available and we stand behind every purchase. Our buyers deal directly with
manufacturers and suppliers so there is no chance of receiving questionable or
diverted products. We strive to be the one store online that
you will return to over and over again for safe, secure and economical shopping.
Our business depends on your satisfaction with every purchase. If our customers
didn't keep coming back, we wouldn't be able to keep the doors open!
Q:
Should I buy from you or my local salon?
A: Salons make their income in many ways. They offer you great services, great
locations and hopefully a great selection of products that you can hold in your
hand before you purchase. Lotion Source is able to offer somewhat less personal
experience but with a much larger selection, detailed products descriptions and
much lower prices. We have found
that customers who go to a salon and find a product they like
will indeed purchase it at the salon. Sometimes you may not find the products
you are looking for at your local salon and find it convenient to shop with us
and receive it in 2 or 3 days in the mail. Just as there are many ways to
buy books, shoes or rent movies, there ought to be more than one way to buy beauty
and tanning products. Either way you will still go to your local salon for their
great services. We strive to have a positive relationship with salons while offering
a different option for purchasing products. There is plenty of room for everyone
to offer customers the shopping experience that they desire.
Q: There seems to be a lot
of lotion type websites out there, what is the difference between
you the others?
A: While there are many websites out there
offering lotions, there are some very distinct
differences. The
difference is in the quality and prices of the
products, the professionalism of the business and
it's services and practices. It's important to
find a source for your lotions that is honest about
their product sources. Our lotions come straight
from the factories they are made in and our turnover
is fast. We have a proven track record for safe
online shopping. Your satisfaction is our number
one priority.
Q: Why should I choose you over other websites?
A: Shopping
online should be
an enjoyable experience that saves you time and
money. A well designed online retail establishment
should provide you with not only quality products
but quality information so that you as a consumer
can make informed choices when you shop. Extremely
fast and attentive service is a hallmark of our
business here at Lotion Source. Unfortunately,
not all e-commerce websites are created equal when
it comes to selection, service and quality. Even
big name websites often offer products that
actually ship to you from small unknown sellers.
We guarantee everything we sell and you can shop
with confidence when you shop at Lotion Source.
Q: How fast will I receive my
order?
A:
Our customers are routinely shocked at how fast they
receive their orders, as you can see on our comments
page. We maintain a staff of highly trained shipping
professionals and a fast order management system
that will process your order quickly. We pack and
ship our orders the day you order it in most cases.
Orders that come in late in the day are shipped the
next morning. Most of our domestic packages are shipped
USPS Priority Mail which means you will usually receive
your order in 2 business days. The
standard delivery time among our competition is 6-14
days, unless you pay extra, that's just too long.
Q: Why are your prices so much less than
other retailers?
A:
Thanks to your continued support and patronage we
are able to maintain a high volume of sales. This
allows us to purchase well and to pass on the savings
to you. Also, we maintain a central location and
sell online rather than carry the overhead of a chain
of brick and mortar stores, this also is a great
savings that we can pass on to you.
Q: How new are your products?
A: The products we carry are new and direct from
the factory. They do not go through a distribution
network and sit in various warehouses and stockrooms
before landing on the shelves, where they sit until
purchased. Our stock comes straight from the manufacturers
and then straight to you. Because of this fast turnover,
you will usually get newer products from us than
you can find in any store. However, this is not the
case with all e-commerce lotion sites. We have seen
websites out there selling products that were discontinued
years ago. These must be clearinghouses of unsold
products from years past. When you order from Lotion
Source you can rest assured that your products will
be fresh and of the highest quality.
Q: Is it safe to order online from you?
A: It doesn't get any safer. Your security concerns
are very important to us at Lotion Source. Our checkout
process is very secure
technology to process your credit card information.
In fact, we don't keep your credit card information
on file once your transaction is finished. Other
companies may not take such precautions. In today's
world, you don't want your name and credit card information
on file in someone's backroom, college dorm, or garage,
which is where some websites are based.
You will feel much better ordering from a reputable
business with proper business security protocols.
We will always do everything possible to merit the
confidence you place in us.
Q: Is it safe to order online at all?
A: Statistics show that it is more safe to order online
with a reputible company that takes proper security measures than it is to hand
a stranger your credit card at at a retail establishment or restaurant. The news
often reports how credit card numbers are stolen by small card swipers hidden
in pockets or even connected to the front of a gas pump or atm machine.
We don't even keep your credit
card number on file after a purchase is made. With
over 6 years in the business we are proud of our perfect information safety record.
Q: Why
was there extra bottles of lotion in my package?
A: We often include
new products for
you to try in your
order. This is our
way of saying "thank
you" for
shopping with
us. Also, it's
a great way for
you to try something
to see if you
like it ordering
it.
As
always, we thank you for your continued support
and patronage.
